Some of the dentists are in attendance on a part time basis and have other commitments away from the practice.

We may choose to provide NHS services outside the usual times at our discretion. The new contract asks us to provide a fixed amount of NHS care each year. This means that we have to allocate our time and our NHS budget accordingly.

NHS dental treatment includes all treatment necessary to secure and maintain your oral health. In some instances treatment is not available or allowable under the NHS e.g. minor orthodontic treatment, and private options may be available. Posters in the practice have information about the cost of NHS treatment. Your dentist will advise you of the cost of any private treatment.

Making an Appointment

If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time. Appointments may be made in person or by telephone 01282 775 552. Messages may be left on our answer phone. Because a large proportion of our work is of a specialist nature, it will not often be possible to choose to see another dentist other than your regular one, but where it is possible we shall do our best, but this depends on appointments being available.

Please arrive a few minutes early for the appointment as there will be some paperwork to complete. The time we book for your appointment is exclusively for you in the surgery, if you only arrive at the appointment time, some of this is lost - we will not keep the next patient waiting as a result.

Reminders and Recalls

At the end of your course of treatment, your dentist will discuss with you when you will need to be seen again. NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to keep your teeth and gums healthy.

The practice routinely sends SMS messages or telephones patients to remind them of appointments. Please amend any changes of address or telephone number (particularly mobile numbers) when these arise.

Missed Appointments

In common with many other practices in this locality, if patients fails to attend two appointments, or cancel two appointments with less than 24 hours’ notice, we reserve the right to decline to see them again.


If you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time and add to the costs of keeping our practice open as an NHS practice. Missed appointments have increased dramatically under the new contract and we may have to reconsider our participation in the scheme. If you miss more than two appointments and give less than 24 hours notice, we may not be able to complete your treatment or offer you NHS care in the future.

Emergency Provisions

During normal working hours, for urgent treatment, patients should contact the practice to find out when they can be seen. Genuine emergency situations will be handled within 24 hours. In most cases the wait will be much less. Often, we shall ask you to come and sit and wait as many booked procedures take less time than allocated and also some patients do not attend allowing time for you to be seen. There are also times which we have set aside for this purpose. Urgent treatment is treatment the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment


If you have an emergency it is important to ring the practice as early as possible, preferably before 1 pm if an appointment is required.

Out of Hours Provision

After 5.00 pm and at weekends and Bank Holidays, responsibility for emergency care lies with the NHS Commissioning Board. You will need to to contact the East Lancashire Dental Helpline on: 0300 123 4010 to access this provision.

Make an appointment01282 775 552

The NHS Friends and Family Test

Your feedback is important to us to help improve the service we offer...

Please click this link and complete our survey.

Send us an emailinfo@
Visit usThe Terrace Dental Practice
61-63 Church Street,
Padiham Lancashire
BB12 8JH