Common Questions

You can view our current fees here

We will offer you an appointment usually within 24 hours during normal business hours so long as you are a regular patient. The times of these are in accordance with any spaces in our appointment schedule. It is up to you whether you accept this time or choose to wait for a more convenient time.

So long as you are considered a regular patient, we can provide denture repairs without charge under current NHS regulations. It may not always be possible to repair a denture. It usually takes 1-2 days for a repair to be made and we may need to see you for impressions and fitting.

If you require additional treatment within 2 months of finishing a course of treatment, the current regulations allow for this to be provided without charge. However, this must be in the same or LOWER charge band. If your require treatment in a higher charge band this is chargeable in full. This may not apply to emergency treatment.

We want you to be entirely satisfied with your care and treatment. If a filling, crown or bridge fails within a year we will normally provide free repair or replacement or full or part refund, depending on the circumstances in accordance with NHS regulations. This does not apply if the treatment was provided as a compromise against the advice of the dentist or if further deterioration has necessitated an entirely different type of restoration.

We strive to keep the practice running to time for the benefit of you and other patients as well as ensuring smooth running for staff. Please be prepared to arrive a little early to allow time for any paperwork to be filled in. Remember, the time of the appointment is the start of your allotted time in the surgery not at reception.

In common with many other practices in this locality, if patients fails to attend two appointments, or cancel two appointments with less than 24 hours’ notice, we reserve the right to decline to see them again.

Payment must be made at the time of the appointment and prior to the fitting of laboratory items. We accept all major debit and credit cards (not American Express) along with cash.

No. The NHS still charges for dental treatment just like prescriptions and eye tests. You may chose to have items provided privately without affecting your status as an NHS patient.

Unfortunately, the NHS does not entitle you free treatment as a pensioner.

You will only be exempt from paying for NHS dental treatment if you receive a benefit such as Pension Credit guaranteed credit

You do not have to pay for NHS dental treatment if, when your treatment starts, you are:

  • under 18
  • under 19 and in full-time education
  • pregnant or you’ve had a baby in the 12 months before treatment starts
  • staying in an NHS hospital and the hospital dentist carries out your treatment
  • an NHS Hospital Dental Service outpatient (although you may have to pay for your dentures or bridges)

You can also get free NHS dental treatment if, when the treatment starts or when you’re asked to pay:

  • you’re included in an award of Income Support, income-based Jobseeker's Allowance, income-related Employment and Support Allowance or Pension Credit guarantee credit
  • you’re named on, or entitled to, a valid NHS tax credit exemption certificate
  • you’re named on a valid HC2 certificate

If you're named on a valid HC3 certificate, you may not have to pay for all your NHS dental treatment. HC2 and HC3 certificates are issued under the NHS Low Income Scheme.

Make an appointment01282 775 552

The NHS Friends and Family Test

Your feedback is important to us to help improve the service we offer...

Please click this link and complete our survey.

Send us an emailinfo@
Visit usThe Terrace Dental Practice
61-63 Church Street,
Padiham Lancashire
BB12 8JH