We want to reassure everyone who comes to The Terrace Dental Practice that we are taking the recommended actions that help keep us all healthy.

During the pandemic we have introduced further measures in addition to our normal general cleaning routine, with regular wipe downs of communal areas, door handles and so on during each day. We are asking all visitors to the Practice to use our hand sanitiser on arrival and we also ask for your help in minimising any risk of spreading the virus by wearing a mask if able to so.  To keep everyone safe we have reduced the number of appointments available, so we have fewer numbers of patients entering the building, which unfortunately means that there may be a slightly longer wait than normal to get your appointment.  We will resume normal service as soon as we are allowed.

Before you arrive

We are now using an online patient portal which allows you to complete your forms at home on you telephone, tablet, or PC. The link to the portal will be emailed or text to you, and this minimises the time you have to spend at the practice.

Please check your answers to the following questions:

·         Have you tested positive for Covid-19 in the last 7 days?

·         Are waiting for Covid-19 test results?

·         Do you live with someone who has tested positive, or has had symptoms of Covid-19 in the last 10 days?

·         Have you had any of the following symptoms:

o   A new continuous cough.

o   Temperature of 37.8 C or above or fever.

o   A loss of, change in your sense of taste or smell.

If you answer yes to any of these questions, then you should not come to The Practice.  Please call us on 01282 775552 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to rearrange your visit.

When you arrive

We aim to have minimum patients in the practice at any one time to ensure paths do not cross.

We ask you to arrive in good time for your appointment, as we are seeing less patients during the day it enables us to keep good timing. Unfortunately, due to our new protocols and ensuring patients do not cross paths, if you are late for your appointment, we may not be able to see you and another appointment may need to be scheduled.

When you arrive at the practice, we ask you to wait in your car and telephone the reception to let us know you have arrived.

When we are ready to see you, we will call you back to ask you to come in.

If possible, please leave your coats and bags in the car.

We will greet you at the front door and ask you to alcohol sanitise your hands.

We will then accompany you to reception or directly to the surgery.

You will be unable to use our toilet facilities whilst in the building unless there is a medical need or emergency.

During the appointment

You will notice that we will be wearing additional PPE. In addition, we have limitations on the types of procedures that we can carry out for example most of our routine hygiene treatments will be carried out using manual techniques instead of ultrasonic instruments.  Do not worry, the treatment outcomes will not be compromised.

After your appointment

We will accompany you out of the surgery.

You may need to return to reception before you go. If so, we well keep contact and time to a minimum, and ask you to pay for treatment via card preferably contact less where possible.

Further appointments will be made via telephone or email after you have left.

We will ask you to alcohol sanitise your hands before you leave.

 

We are monitoring the situation very closely and will continue to operate as usual with these additional measures in place, to look after our patients with a smile and the best care we can provide.

Thank you for taking the time to read this. If you have any questions, or anything is unclear, please get in touch and we will be happy to help.

Best wishes

The Terrace Dental Practice

Make an appointment01282 775 552

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Visit usThe Terrace Dental Practice
61-63 Church Street,
Padiham Lancashire
BB12 8JH