Your commitment to us

Please treat our staff with the respect you expect from us. Harassment of our dental team will not be tolerated.

Action may be taken by the practice owner against patients who harass the dental team. You may be de-registered from the practice.

Harassment includes but is not limited to violence or abuse, together with using offensive language.

Our commitment to you

Our aim is for patients to be pleased with their experience of our service.

We take complaints very seriously in this practice.

Please refer to our complaints procedure if you wish to make a complaint.

You are entitled to:

A patient may express a preference of practitioner. The reception staff will advise on this. Where practicable the preference will be accommodated.

1. A thorough examination of your mouth, teeth and gums

2. A full explanation of your treatment options

3. A written treatment plan (including costs) see note *

4. Information about NHS charges displayed in the waiting room

5. Advice on how to keep your teeth and gums healthy

6. A care and treatment summary if you decide to transfer to another dentist

7. Make a complaint if you are not happy with your treatment and care

* If your treatment is Band 1 or you do not have to pay charges, you will have to ask your dentist for this.

You are responsible for:

1. Giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge for missed appointments but if you miss more than two appointments we may no longer be able to offer you treatment

2. Following your dentist`s advice to prevent tooth decay and gum disease

3. Paying your bill promptly

4. Bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked

5. Treating our staff with courtesy and respect - see note **

** We may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. This includes failure to keep appointments. In this case, we will inform the patient in writing and also notify the NHS Commissioning Board.

Your dental records

These will remain confidential and secure. However from time to time we may need to release these to the NHS Commissioning Board or NHS Business Services Authority as part of our ongoing clinical review process. We shall try to contact you before releasing your dental records to another organisation.

If you would like to comment about any aspect of our service please contact the practice receptionists. If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with your Primary Care Trust. You can get support with making a complaint. See Complaints Procedures.

Patients found to have incorrectly claimed help with the cost of NHS dental treatment may receive a penalty charge.

Make an appointment01282 775 552

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Visit usThe Terrace Dental Practice
61-63 Church Street,
Padiham Lancashire
BB12 8JH